Frequently Asked Questions
Find answers to common questions about our smart jewelry
How do I connect my totwoo jewelry to my phone?
Download the totwoo app from the App Store or Google Play, enable Bluetooth on your device, and follow the in-app instructions to pair your jewelry.
Is the jewelry waterproof?
Our jewelry is water-resistant (IPX5), meaning it can handle sweat and light splashes, but we recommend removing it before swimming or showering.
Does the jewelry need to be charged?
Yes, most totwoo pieces are rechargeable. A 60-minute charge typically lasts 3-7 days depending on usage intensity.
Can I send a signal to someone in another country?
Yes! As long as both pieces of jewelry are connected to the app and have internet access, you can send 'love codes' across any distance globally.
What materials are used in the jewelry?
We use high-quality materials including 925 sterling silver, stainless steel, and 18k gold plating, accented with premium crystals or natural stones.
Do I need to keep the app running in the background?
Yes, the totwoo app must remain open in the background of your smartphone to ensure the connection between the jewelry and the cloud remains active.